Return & Refund Policy
At Waxvino, we are committed to delivering high-quality, archival wall art. Due to the made-to-order nature of our products, we have specific guidelines for returns and refunds to ensure clarity and fairness.
Return Eligibility
• Time Frame: Returns must be initiated within 14 days of delivery.
• Condition: Items must be in their original condition and packaging.
• Non-Returnable Items: Custom or personalized orders are non-returnable, except in cases of damage or defect.
Damaged or Defective Items
If your order arrives damaged or defective:
1. Contact us at jason@waxvino.com within 7 days of delivery.
2. Provide a clear photo of the item and packaging.
3. Upon verification, we will offer a replacement or full refund.
Return Process
To initiate a return:
1. Email jason@waxvino.com with your order number and reason for return.
2. Await our response with return instructions.
3. Ship the item back using a trackable method.
Note: Customers are responsible for return shipping costs unless the item is defective or damaged.
Refunds
• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at jason@waxvino.com.
Final Sale Items
Items marked as “Final Sale” are not eligible for return or refund.
Contact Us
For any questions regarding returns or refunds, please contact us at:
• Email: jason@waxvino.com